Privacy policy

At Roamwell.quest, we respect your privacy and are committed to protecting the personal information provided by our customers.

This Privacy Policy explains how ERT AUSMGT GP LLC collects, uses, stores, and protects customer information when customers:

  • Visit our Website;
  • Purchase jewelry products;
  • Contact customer support;
  • Request returns or refunds;
  • Communicate with our team.

1. Information We Collect

We may collect the following information:

Personal Information

Including:

  • Full name;
  • Email address;
  • Shipping address;
  • Billing address;
  • Telephone number;
  • Order details;
  • Customer communications.

Technical Information

Including:

  • IP address;
  • Browser information;
  • Device information;
  • Operating system;
  • Website activity;
  • Cookies information;
  • Access records.

2. Information Collected During Purchases

When customers place orders, we may collect information necessary to:

  • Process payments;
  • Confirm purchases;
  • Arrange shipping;
  • Provide customer assistance;
  • Manage returns;
  • Maintain business records.

3. Payment Information

Payments may be processed through secure third-party payment providers.

Roamwell.quest does not intentionally store complete payment card information unless required for legitimate business purposes.

4. How We Use Customer Information

Customer information may be used to:

  • Complete transactions;
  • Deliver products;
  • Send order notifications;
  • Respond to inquiries;
  • Improve Website performance;
  • Prevent fraud;
  • Maintain legal records.

5. Cookies and Similar Technologies

Roamwell.quest may use cookies to:

  • Improve website functionality;
  • Remember customer preferences;
  • Analyze visitor behavior;
  • Enhance security;
  • Improve shopping experiences.

Customers may manage cookie preferences through browser settings.

6. Information Sharing

Customer information may be shared with trusted service providers, including:

  • Payment processors;
  • Shipping providers;
  • Website hosting services;
  • Customer support providers;
  • Security services.

Information is shared only when necessary to operate our business.

7. Data Security

We use reasonable safeguards designed to protect customer information.

However, no online platform can guarantee complete security against all risks.

8. Data Retention

Customer information may be retained for:

  • Order processing;
  • Accounting;
  • Tax purposes;
  • Customer service;
  • Legal compliance.

9. New York Privacy Considerations

Roamwell.quest strives to maintain transparent data practices and responsible handling of customer information in accordance with applicable New York consumer protection principles.

10. Privacy Contact

For privacy questions:

Email: [email protected]