Refund policy

At Roamwell.quest, we believe that accessories are more than simple decorations — they are personal expressions of style, confidence, and individuality. Our carefully selected jewelry collections are designed to complement different occasions, outfits, and personal aesthetics while offering customers an enjoyable online shopping experience.

We understand that purchasing accessories online may involve considerations such as design preference, size, color, style, and personal expectations. This Return and Refund Policy explains the terms and procedures regarding returns, refunds, exchanges, and customer support for purchases made through:

Website: https://www.roamwell.quest/

Our purpose is to provide a transparent, reliable, and customer-friendly process while ensuring that every returned item meets appropriate quality and condition standards.

Business Information

ERT AUSMGT GP LLC
420 LEXINGTON AVENUE, 7TH FLOOR
NEW YORK, NY 10170
United States

Contact Person: TANNER JON CRESAP
Email: [email protected]

Roamwell.quest provides this return policy to clearly explain customer options before purchase. New York requires online retailers to make refund policies available to consumers before transactions are completed and to clearly disclose applicable return conditions.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, all of the following conditions must be met:

  • The jewelry item must be unused and unworn;
  • The product must remain in its original condition;
  • The item must not have scratches, damage, stains, or signs of wear;
  • Original packaging, tags, and accessories should be included whenever possible;
  • Proof of purchase must be provided.

Because jewelry and personal accessories are products that come into direct contact with the body, returned items must remain hygienic, intact, and suitable for resale.

2. Jewelry Product Return Conditions

Roamwell.quest offers accessory products designed for personal styling and everyday wear.

Customers should carefully review:

  • Product descriptions;
  • Measurements;
  • Materials;
  • Colors;
  • Design details;
  • Product images.

Returns may not be accepted for products that show:

  • Signs of wearing;
  • Scratches or physical damage;
  • Missing components;
  • Alterations;
  • Improper storage damage;
  • Exposure to chemicals, perfume, water, or other substances.

Customers are encouraged to inspect their items carefully upon arrival before wearing them.

3. Damaged or Defective Items

We carefully inspect products before shipment. However, unexpected issues may occasionally occur during manufacturing or transportation.

If your order arrives with:

  • Manufacturing defects;
  • Broken components;
  • Missing parts;
  • Incorrect items;
  • Damage caused during shipping;

please contact us as soon as possible.

Please provide:

  • Order number;
  • Customer name;
  • Description of the issue;
  • Photos of the product;
  • Photos of packaging if available.

After review, Roamwell.quest may provide:

  • Replacement products;
  • Refunds;
  • Store credit;
  • Another appropriate resolution.

4. Incorrect Orders

If you receive an item that does not match your order, please contact our customer service team.

Examples include:

  • Wrong jewelry style;
  • Incorrect quantity;
  • Different product received;
  • Missing accessories.

We will review your order information and assist with correction.

5. Change-of-Mind Returns

Customers may request returns for reasons such as:

  • The style does not match expectations;
  • The accessory does not fit personal preferences;
  • A different design was selected;
  • Personal purchasing plans changed.

Such returns may be accepted if the item:

  • Has not been worn;
  • Remains in original condition;
  • Meets all return requirements.

Return shipping costs for preference-based returns may be the customer’s responsibility.

6. Return Request Procedure

Customers must contact Roamwell.quest before returning any product.

Return requests should be sent to:

Email: [email protected]

Please include:

  • Order number;
  • Customer name;
  • Product information;
  • Reason for return;
  • Supporting photographs if applicable.

Customers should wait for return approval and instructions before sending merchandise.

7. Return Address

Approved returns should be shipped to:

ERT AUSMGT GP LLC
420 LEXINGTON AVENUE, 7TH FLOOR
NEW YORK, NY 10170
United States

8. Refund Processing

After returned products are received and inspected, approved refunds will be processed.

Refunds will generally be issued to the original payment method.

Processing times may vary depending on:

  • Payment providers;
  • Banking institutions;
  • Credit card companies;
  • Financial processing schedules.

9. Shipping Fee Refunds

Original shipping charges are generally non-refundable unless:

  • The wrong product was shipped;
  • The item arrived defective;
  • The issue resulted from an error by Roamwell.quest.

10. Order Cancellation

Customers may request order cancellation shortly after purchase.

Cancellation requests cannot always be guaranteed after:

  • Payment confirmation;
  • Order processing;
  • Packaging;
  • Shipment preparation.

If cancellation is unavailable, customers may request a return after delivery.

11. Policy Updates

Roamwell.quest reserves the right to update this Return and Refund Policy when necessary.

Changes may occur due to:

  • Business improvements;
  • Customer service adjustments;
  • Product updates;
  • Legal requirements.

The latest published version will apply to future purchases.